SHIPMENT

How long does it take for my order to arrive?

We strive to process your order quickly.If you order before 3:00 p.m., we will process your order the same day.Your items will usually reach you within 6 to 10 working days as they come directly from our suppliers.

How much does the shipping cost?

Shipping to Australia is FREE and there is no minimum order required.

DELIVERY

How can I track my order?

As soon as we ship your order, you will receive an email with tracking information.Use the tracking number provided to track your delivery.You can also track your order using this link: Order Tracking Page.

What if my package doesn't arrive on time?

If there is a delay or your package is lost, contact our customer service immediately at service@jaimelaine.com. We will work with the shipping company to resolve the matter and ensure you receive your order soon.

What if I entered the wrong shipping address?

If you have provided an incorrect address, please contact ou customer service immediately. We will try to update the address before shipping your order.If the order is already on the way, we will help you contact the courier to check if redirection is possible.

RETURN

Can I return items?

Yes, eligible items can be returned within 30 days of receipt. Please see our return policy for details.

How do I initiate the return process?

Contact our customer service to initiate your return. Once the return is approved, we will let you know where to send the items.

REFUND

When will I receive my refund?

Refund usually takes about 5 days once we receive the returned items.However, depending on the bank or credit card company, it may take a little longer.Please see our refund policy for more information.

PAYMENT METHOD

Which payment methods do you accept?

We accept Mastercard, Visa, American Express, Maestro and PayPal.

Is your payment system secure?

Absolutely. We take the security of your transactions seriously. Our payment system is highly secure and uses standard encryption methods to protect your financial information. To find out more about our payment options, please visit our payment options page.

ADDITIONAL INFORMATION

For more details about shipping, delivery, returns, refunds and payment options, please see the Shipping Policy, Return and Refund Policy and Payment Options pages.

If you have any further questions, you can contact us at any time.